Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of websites, ticketing platforms, booking systems, consultancy services and any related products operated by Clictic Ltd (“Clictic”, “we”, “our”, “us”). By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services.

1. Definitions

For the purpose of these Terms:

• Client refers to any business, organiser, venue or individual purchasing or using Clictic's services.
• Customer refers to end-users who purchase tickets or engage with events operated by a Client.
• Platform refers to any software, ticketing system or website operated by Clictic.
• Services refers to ticketing solutions, consultancy services, workshops, websites, integrations and any related products provided by Clictic.
• Agreement refers to these Terms, along with any written proposal, order form or contract agreed between Clictic and a Client.
• Event Organiser refers to Clients using Clictic's ticketing and booking technology to sell tickets or manage bookings.

2. Scope of Services

Clictic provides:

• Ticketing and booking systems
• Event and venue management solutions
• Reporting and data dashboards
• Consultancy and training services
• Customer support and technical assistance
• Optional integrations and third party tools

Clictic may update or improve its services at any time.

3. Client Responsibilities

Clients agree to:

• Provide accurate information for account setup
• Maintain security of login credentials
• Comply with all applicable laws, regulations and licensing requirements
• Ensure event information and pricing are accurate
• Manage refunds, cancellations and customer enquiries unless otherwise agreed
• Comply with data protection duties as a data controller

Clients are responsible for the actions of their authorised users.

4. Customer Responsibilities (Ticket Buyers)

Customers agree to:

• Provide accurate booking information
• Comply with event organiser rules
• Not misuse or attempt to interfere with the platform
• Ensure ticket details (dates, times, quantities) are correct before purchase

All ticket sales are contracts between the Customer and the Event Organiser, unless Clictic is explicitly named as the seller.

5. Pricing, Fees and Payment

5.1 Platform Fees

Where applicable, platform fees, transaction fees or subscription fees will be set out in the relevant proposal or pricing schedule.

5.2 Payment

Unless otherwise agreed, fees are payable:

• In advance for subscription services
• Per transaction for ticketing services
• As invoiced for consultancy services

Late payments may incur interest as permitted under Isle of Man law.

5.3 Ticket Payments

Customer payments for tickets are generally remitted directly to the Event Organiser. Clictic acts as a platform provider and does not hold these funds unless a specific arrangement is in place.

6. Refunds and Cancellations

6.1 Ticket Refunds

Refund policies are set by the Event Organiser. Customers must contact the Organiser for:

• Refunds
• Date changes
• Event cancellations
• Complaints relating to the event

Where instructed by the Organiser, Clictic may process refunds on their behalf.

6.2 Platform or Consultancy Services

Refunds for Clictic services are only provided where required by law or where agreed in writing.

7. Use of the Platform

Clients and Customers must not:

• Attempt to access or modify systems without authorisation
• Reverse engineer or copy platform features
• Upload harmful code or disruptive content
• Use the platform for unlawful activities
• Interfere with other users or services

We may suspend access where misuse or breach of these Terms is detected.

8. Intellectual Property

All intellectual property relating to the platform, software, content, documentation, branding and technology is owned by Clictic or its licensors.

Clients receive a limited, non exclusive, non transferable licence to use the platform for the duration of the Agreement.

Clients must not:

• Copy or reproduce the software
• Create derivative works
• Remove branding or copyright notices (except where white labelling has been agreed)

9. Data Protection and Privacy

Clictic processes personal data in accordance with the Isle of Man Data Protection Act 2018 and UK GDPR as applied on the Isle of Man.

• Where Clictic provides ticketing or software services, the Event Organiser is the data controller and Clictic acts as a data processor.
• Where Clictic provides consultancy, marketing or direct services, Clictic may act as a data controller.

Full details are provided in our Privacy Policy.

Clients agree to comply with all applicable data protection obligations. A Data Processing Agreement may be provided where required.

10. Availability and Service Levels

We aim to provide a reliable and high performing service; however:

• We do not guarantee uninterrupted availability
• Maintenance or upgrades may require temporary downtime
• We are not responsible for outages caused by third party providers, hosting suppliers, or internet connectivity issues

Where service level arrangements have been agreed with a Client, these will be set out in a separate document.

11. Liability

11.1 Limitation of Liability

Except where prohibited by law, Clictic shall not be liable for:

• Loss of profits or revenue
• Loss of business or opportunity
• Indirect or consequential losses
• Errors in event information provided by Clients
• Issues arising from third party tools or integrations

Clictic's total liability in any twelve month period is limited to the total fees paid by the Client during that period.

11.2 Event Organiser Responsibility

Event Organisers are solely responsible for:

• The event itself
• Safety, legal compliance and licensing
• Customer service
• Refunds and cancellations
• Accuracy of event information

Clictic provides technology only unless otherwise agreed.

12. Suspension or Termination

We may suspend or terminate access to the platform where:

• There is a breach of these Terms
• Illegal, harmful or fraudulent activity is detected
• Fees remain unpaid
• Continued use poses risk to the platform or other users

Upon termination:

• Access to the platform will cease
• Any outstanding fees become payable
• Clients may request export of their data (subject to reasonable process)

13. Changes to These Terms

Clictic may update these Terms from time to time. The updated version will be posted on our website with the revised date.

Continued use of our services indicates acceptance of the updated Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Isle of Man.

Any disputes shall be subject to the exclusive jurisdiction of the Isle of Man courts.

15. Contact Information

For questions relating to these Terms: